Bosch Group Looking for HR_IT Expert_Enable Me_ Support at Coimbatore, Tamil Nadu Full Time

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Incident Management

Ticket handling via SMT tool

Monthly status report

Direct contact with vendor for the cases, issues and alignments

Coordination of consultation hours with countries

Collaborating with UD and CI stakeholders for regular topics, process improvements and any other topics

Handling Change Requests

Testing

Reviewing test cases from CI and re-testing if needed

Update testing Subtask on Jira

Provide update on testing to GASP and CI Coordinator of testing

Maintenance Test data and Test user

Monitor new/quarterly releases – regular alignments with GASP and CI coordinator

Creating and maintaining tracking files e.g.: new releases, feature requests for internal use

Interfaces

Regular alignment with the responsible stakeholders for technical consulting on interface issues which could pop up in incidents

Regular alignment with GASP on these topics

Build up knowledge about COMPAS and IdM Interfaces and for troubleshoot, ticket solving

Training

Training the new 2nd level support team members about processes, where documentations are, points of contact, troubleshooting, ticket solving

Create documentations to help 1st level if need be e.g. FAQ guide for 1st level to trouble shoot the issues themselves, within their access & only create incidents for 2nd level if issue cannot be solved by themselves)

Project Support

Supporting project managers in Lisbon for the further roll-out´s in the countries

Preparation of pre-roll out activities including change and communication management

Qualifications

Any UG Degree

Additional Information

3 years minimum