SupportHub360 Looking for Level 1/2 – IT Helpdesk Analyst at India Full Time

Work-from-home options

SupportHub360 is looking for the above position for our new client.

Excellent verbal and written communication skills

A desire to learn and grow

A highly motivated team player

A proactive addition to our team

Ability to prioritise

Can work independently

Have a great troubleshooting and logical mind.

ROLE AND RESPONSIBILITIES

A full-time Level 1 IT helpdesk analyst is required and will include the following day-to-day activities.

Desktop support

Microsoft 365 Administration

RMM management

BSystem Administration

Network troubleshooting

Manage IT support incidents/requests/changes

Logging and updating tickets

Provide remote support to customers via remote connection tools

Diagnose and troubleshoot incidents

SKILLS AND REQUIREMENTS

The successful candidate will hold the following key attributes:

Minimum of 3-6 years’ experience in a similar role

Technical experience with desktop support

Active Directory Management and Administration

Microsoft 365 Administration and Support

Remote Monitoring and Management experience

Mac OS X, Any Linux/Unix variants

Network troubleshooting knowledge

CERTIFICATIONS PREFERRED

MS-900

AZ-900

CompTIA IT Fundamentals

CompTIA A+