Mphasis Hiring For Cybersecurity Operations Lead at Pune Full Time

Role: Cybersecurity Operations Lead

Experienece: 10-13 years

Location: Pune

Technical Skills:

Previous work experience managing below two or more Cybersecurity delivery engagements –

o Data Protection and Security

o Threat Intelligence & Forensics

o Authentication & Password Management

o Cloud Security

o Identity & Access Management

o Governance, Risk and Compliance

o Audit principles and associated compensating controls

Basic Knowledge on security models such as ISO/IEC 27001 , PCI DSS and Cobit 5, OWASP & NIST, ITIL.

Experience on Cyber Security tools & technologies.

Good Understanding of IT security policy, procedure, design, and implementation.

Supervise the day-to-day operations in the Cybersecurity Operations Center.

Contribute towards the preparation, creation, distribution, and maintenance of plans, instructions, guidance, and Standard Operating Procedures (SOPs) concerning the security of Cybersecurity Operations.

Job Responsibilities:

Delivery Operations & Excellence Must Have

Manage Operational/delivery issues & escalations & maintain steady state global delivery operations.

Ensure SLA/SLO attainment & process compliance as per contractual commitment & customer satisfaction.

Handling escalations- identifying the gap, preparing action plans, and driving towards resolution.

Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desire goal.

Define & maintain governance model, best practices & operating procedures.

Driving & ensuring seamless transition of new service/ customer to operations team (if any)

Drive/Manage Crisis situation. Facilitates Business Continuity for the account during regional/ location outages.

Drive & participate in Service Operations/Delivery review, governance with Client & stakeholders.

Capture learnings & disseminate across organization.

Qualification & Experience :

10+ years of IT experience with 6+ yrs of relevant experience in managing Cybersecurity delivery(s), People Care, Customer & Stakeholders relationship, project transition. Must Have

Education qualification: Bachelor’s degree in Information Technology, Computer Science and/or related areas

CISM/ CISSP/ Certified Ethical Hacker/ CompTIA CySA+ Certification & knowledge – Must Have

ITIL V3/4 Foundation/ Expert certification & knowledge good to have

Project Management knowledge (PMP/ PRINCE2) good to have