Want to be a part of our team
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains – Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
Working at NTT
Key Roles and Responsibilities:
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Skills Summary
API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Data Networking, Firewalls, Infrastructure Deployment, IP Routing, Linux, Local Area Network (LAN), Networking Solutions, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting, Wireless Networks
What will make you a good fit for the role
Standard career level descriptor for job level:
Workplace type:
On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Job Description about the role The Architect, in order to accompany the development of the Customers Solutions, help to orient...
Apply For This JobJob Description Job Descriptor Hands-on experience in Solution Integration and Deployment on 5G/4G Core, Cloud Native Environment, Prometheus/Grafana/Kibana Excellent working...
Apply For This JobJob description Mechanical Engineers – 400 Openings Salary 4800 USD Electrical Engineers – 400 Openings Salary 4500 USD Civil Engineers...
Apply For This JobJob Description The Cloud Solutions team is an integral part of Oracle Communications (CGIU). The CGIU provides highly available and...
Apply For This Jobabout the role .To provide next level technical suppot for Global customer service centers and Backbone supervision centers by resolving...
Apply For This JobJob Description Company Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s...
Apply For This Job