3i Infotech Ltd. Looking for Vice President – Global Delivery Head IT Infrastructure at Mumbai, Maharashtra, India Full Time

Summary: We are seeking a highly experienced and dynamic professional to join our team as the Global IT Infrastructure Management and Data Centre Operations Delivery Head. This role requires a seasoned expert with a proven track record of 20+ years in IT Infrastructure and Data Centre Operations. The ideal candidate will have extensive experience in managing customer/stakeholder relationships, delivering large-scale digital transformation programs, P&L management, and leading large teams. This position is based out of Chennai or Mumbai.

Key Responsibilities:

IT Infrastructure and Data Centre Management:

• Lead and manage global IT infrastructure and data centre operations. o Oversee network, storage, security, technical end-user support, and service desk/helpdesk operations. o Drive digital infrastructure innovation and complex IT infrastructure solutions.
• Customer Relationship Management: o Build and maintain strong relationships with customers in BFSI, Enterprises, Retail, and Hospitality industries. o Partner with CXOs to deliver key transformation initiatives, ensuring customer satisfaction and achieving business benefit targets.

Strategic Planning and Execution:

• Develop and implement effective strategies to augment revenues by X% YOY while maintaining high CSAT and low attrition scores. o Lead digital business and technology transformations, focusing on change/communications management, process optimization, and technological adaptations.
• Project and Program Delivery: o Manage the entire prospect-to-customer journey, including RFI/RFP processes and contract negotiations. o Handle delivery for projects/programs across various technologies and industries, for organizations with headcounts ranging from 50 to over 800.

People Management:

• Lead large global teams across India and non-India regions. o Foster a culture of innovation, collaboration, and continuous improvement.

Solution Development and Technical Architecting:

• Develop solutions and business/technical architectures for enterprise software and other digital solutions.
• Strategize, plan, and implement comprehensive digital transformation solutions.

Required Skills and Experience:

• 20+ years of extensive experience in IT Infrastructure and Data Centre Operations.
• Proven track record in managing customer/stakeholder relationships, delivering large digital transformation programs, P&L management, and large people management skills.
• Experience in managing BFSI, Enterprises, Retail, and Hospitality industry customer businesses.
• Demonstrated ability to partner with CXOs and deliver key transformation initiatives. • Expertise in managing the entire prospect-to-customer journey, including RFI/RFP processes and contract negotiations.
• Proficiency in delivering solutions across infrastructure management in data centres, networks, storage, security, technical end-user support, service desk/helpdesk, and digital infrastructure.
• Experience leading large global teams and managing delivery for projects/programs across various technologies and industries.
• Strong strategic planning and execution skills, with a focus on revenue growth and customer satisfaction.
• Hands-on experience in developing solutions and business/technical architectures.
• In-depth knowledge and experience in the IT services industry, including customer acquisition, global service line development, system integration services, and application support.
• Passion for technology, innovation, and the power of people. Educational Qualifications:
• A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in IT Infrastructure Management, Data Centre Operations, and Project Management are a plus. Personal Attributes:
• Efficient strategist and planner.
• Excellent leadership and people management skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• High level of integrity and professionalism