One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
The Incident and Change Management function is responsible for identifying, mitigating/resolving and managing risk and impacts from change, technology and non-technology events and ensures the integrity and stability of service delivery channels through strict adherence and enforcement of incident and change management principles, thereby minimizing the overall impact to our customers and associates.
Job Description*
The individual needs to work as an Incident manager for Incident and Continuity Management line of business which is engaged in providing contingency management services to its supported LoBs. From an incident management point of view, the primary job requirement is to identify and mitigate impacts and risks for our customers as well as associates arising out of technology and non-technology related events. As a change manager the individual will be acting as a voting member of multiple Change Advisory Boards (CAB) where planned or expedited technology & facility changes are presented for approval. Role of an ICM consultant is to review all change requests concerning our supported LoBs from an impact perspective and accordingly approve/reject the request.
Responsibilities*
Requirements*
Certifications if any-
Experience Range*
Foundational skills*
Desired skills*
Work Timings*
Job Location*
Gurugram
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