Key role of our function is for design, implementation and assurance of CSDM/Config/Asset mgmt. on ServiceNow for entire Shell IT Landscape. We integrate data from ITSM / ITBM / ITOM / SecOps and provide easy, simplified and structured access to the data elements across processes and also ensuring data quality to maintain controls.
Accountabilities:
Asset, Config & Service Model
Extract & access the asset, config & service model data
Gather requirements, doing the assessments, coordinating with design team for new requirements
Interface with stakeholders and help with data upload or related issues
Onboarding Asset, config and service model data based on the design and workflow
Design & build asset, config and service model reports
Participation in asset, config and service model forums
Add/update documents related asset, config and service model
Create and update knowledge articles as per the guidance from advisors
Works with 3rd party suppliers to ensure alignment of configuration items that result in accurate and complete data inventory.
Co-ordinates the global datacenter audits to ensure data captured in the configuration management systems is accurate and complete
Generates the Asset, Config and CSDM dashboard to provide the current status of Key Performance Indicators and ensures remediation actions are undertaken in a timely manner
Maintains operational work instructions to ensure up to date ways of working are available for the reference by natural teams.
Access process performance and compliance against Critical Service Levels and Key Performance Indicators and raises and drives back to green plans as needed to drive Operational Excellence
Provides advice and guidance to stakeholders specifically how Config and CSDM Management process and tooling underpins the efficient and effective End to End execution of maintaining business applications and ITSM Services data
Design the data models and implementation of new services (Application and Infrastructure)
Impact assessments and provide necessary evidence to advisors
Provide asset, config and service model process and tool trainings to stakeholders
Mandatory Skills:
Total 5 – 8 years of work experience in IT
Any Graduate
Good knowledge on CSDM, ITAM and Config life cycle
Good knowledge on asset onboarding, asset refresh and disposal process
ServiceNow Asset and Configuration Management Exposure
Knowledge of Data Models and relationships
Skilled in data assessment and reporting
ITIL Foundation Certification
Strong communication skills both verbal and written
Influence others without formal authority to deliver desired results
A readiness to take technical accountability for work delivered
Fluent in the English language both verbal and written
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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