About Nokia
At Nokia we create the technology to connect the world. Developing and delivering the industry’s only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
What you will learn and contribute to
Providing Product Line level technical support through Case handling process for Nokia Core products (SDM /IMS portfolio of NT-HLR, One EIR, One NDS, CMS-8200, CFX 5000, iNUM).
Handling support requests assigned via NCT tool. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities.
Your skills and experience
Job Description:
Providing L2 level technical support through SalesForce process for Nokia CFX 5000, CMS 8200 HSS, AUSF_UDM, DRA (CSD), Packet Core, Policy (PCRF).
Handling support requests assigned via SF tool.
Member of 24/7 emergency on-call rotation.
Participating in escalation management and product support practice development activities.
Provides technical support with a bent of mind towards advanced trouble shooting as part of 24×7 Emergency/Outage handling.
Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support.
Ready to support customers across different Markets as per the Business requirements.
Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs.
Specification of testing required for each change.
Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts.
Develop and execute test plans, implementation plans, procedures, test specs and test cases for special business needs.
Engage relevant groups and third parties identified within the verification & acceptance process to verify and sign-off test results.
Implementation activities included are configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, and re-parenting.
Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties.
Develop or review implementation and fallback procedures.
Undertake technical acceptance of the solutions implemented in the model or test environment
Requirements:
Deep knowledge of IMS Network and functionality of products such as Nokia CFX 5000, CMS 8200 HSS, AUSF_UDM, DRA (CSD), Packet Core, Policy (PCRF)
Familiar with IMS, VoLTE call flows, LTE networks and interfaces.
IP networks knowledge.
Good troubleshooting skills. Should be familiar with all troubleshooting tools.
Excellent hands-on experience on Linux, Kubernetes
Should be familiar and have expertise in Cloud infrastructure.
Have skills on Hardware troubleshooting with HP, IBM, ATCA.
Provide follow-up & ensure good co-ordination with Technical Support teams.
Good communication Skills.
Willingness to travel and experience about customer networks
Nice to have:
Be able to commission and integrate Core nodes independently
Has advanced troubleshooting skills on telecom platforms
Has been working in the role of technical support, customer service, SW roll-out/upgrade projects
Preferred experience on Nokia equipment.
Willingness to travel and experience about customer networks
Should be familiar with case handling tools Salesforce
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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