The ITSM Lead is responsible to establish and improve group’s IT Service Management practices in a DevOps. Working with internal IT team & partner teams to deliver best in-class IT services on an enterprise scale. Expert in ITIL, The ITSM Lead will be for reviewing & updating ITIL processes, bringing new processes as per industry standard. Working closely with other process owners to improve the performance of processes such as Incident, Change Management, Release Management, Incident Management, Problem Management, and Knowledge Management. The ITSM Lead will also promote service ownership by establishing a Service Catalog along with a solid Service Portfolio Management process. The ITSM Lead will also work on improving our current IT infrastructure & application development and delivery environments and promote the adoption of continuous integration and continuous delivery/deployment practices (CI/CD) wherever applicable, to deliver business value. This role reports into the Group Governance Head.
Responsibilities
Qualifications
Qualifications
Combined 10 years’ experience in IT Operations and Service Management with 2-3 years in a leadership role (IT Service Management)
Primary Location: IN-IN-Ahmedabad
Work Locations: Ahmedabad Ahmedabad Ahmedabad
Job: Adani
Organization: Corporate Services
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Feb 9, 2022, 11:07:05 PM
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