Position Description:
The IT Service Delivery Management Officer is responsible for ensuring that IT systems and services that collect, hold, and process data are available and delivered consistently, reliably, and effectively. The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to the CLIENT, as well as Managed Service Providers (MSPs). The incumbent ensures the various MSPs (and CLIENT’S IT staff under their supervision deliver efficient and effective systems and services in accordance with contractual obligations and best practices.
The incumbent has regular contact with MSPs, with other Service Delivery Managers (SDMs), with Solution Engineers, with vendors, and all Services of Division of Information Systems and Telecommunications (DIST). S/he understands and communicates the CLIENT’s IT strategy and vision, policies, and decisions throughout the Area of Responsibility in a positive manner and leads by example in the adherence and adoption.
DIST’s current workplan includes a greater focus on driving and supporting the implementation of the Data Transformation Strategy, by providing the necessary technological solutions for its success.
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Job Type: Full-time
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