We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
IT Operations Support Specialist
Description
Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates new employee technology setup, including computer setup and delivery and system access.
Resolves issues and performs authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs root-cause analysis to identify issues.
BENEFITS
OVERVIEW
Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS
As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS
Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATION
Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE
You will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSION
We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY
Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITY
You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH
You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
Job Summary: Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
Key Responsibilities: Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates new employee technology setup, including computer setup and delivery and system access.
Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy. Performs root-cause analysis to identify issues.
:
System Change Management – Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services. Incident Management – Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
IT Operational Support – Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.
Service Asset and Configuration Management – Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.
Request Fulfillment – Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.
Access Management – Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.
Service Level Management – Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.
Troubleshooting – Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Problem Solving – Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Values differences – Recognizing the value that different perspectives and cultures bring to an organization.
Organizational savvy – Maneuvering comfortably through complex policy, process, and peoplerelated organizational dynamics.
Education, Licenses, Certifications:
College, university, or equivalent degree in Information Technology, Business or a related subject preferred. This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Minimal relevant work experience required.
Preferable Additional Skill Sets for the role –
Knowledge of ITGC Processes and Audit
Managing support for Engineering Applications
Behavioural aspects – The person should be a good team player & should be able to manage the cross functional stakeholders.
BENEFITS
OVERVIEW
Benefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.
FINANCIAL WELLNESS
As a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.
HEALTH & WELLNESS
Your wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.
CONTINUING EDUCATION
Whether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.
PAID INCENTIVE
You will receive annual merit and profit sharing based on individual and company performance.
DIVERSITY & INCLUSION
We celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.
WORK-LIFE FLEXIBILITY
Your energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.
EVERY EMPLOYEE, EVERY COMMUNITY
You are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.
DEVELOPMENT
AND GROWTH
You will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.
Job SYSTEMS/INFORMATION TECHNOLOGY
Primary Location India-Maharashtra-Pune-India, Pune, Cummins Technical Center India
Job Type Experienced – Exempt / Office
Recruitment Job Type Exempt – Experienced
Job Posting Mar 2, 2022, 5:40:08 AM
Unposting Date Apr 1, 2022, 1:29:00 PM
Req ID: 22000144
We are having an opening for the position of L2 or L3 Desktop Support Engg with one of our very...
Apply For This JobJob Involves providing IT based Training to Students, Graduates, Working Executives in the field of Computer Programming / Languages viz....
Apply For This JobRisk management, technical expertise, leadership, Scheduling and time management. Critical thinking & problem solving. Job Type: Full-time Salary: ₹50,000.00 –...
Apply For This JobWe’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get...
Apply For This JobJob Title: Manager 1 – IT Operations Job Description Manager I is responsible for end user support across the organization’s...
Apply For This JobJob Title : BUSINESS ANALYST Experience : 3 – 4 years Work Location : Taramani (WFO) Roles & Responsibilities...
Apply For This Job