Additional desirable technical skills Working knowledge with Encryption Technologies.
Log management system.
Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
Experience in handling escalated cases
Professional Skills Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
Proven ability to work with customers in agreed SLAs.
Strong organizational skills and team player.
Evidence of drive and the will to succeed.
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