Roles and Responsibilities
– Excellent communication skills
– Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills
– Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies
– Answer incoming calls and respond to customer s emails in timely manner
– Manage and resolve customer complaints
– Identify and escalate issues to supervisors as and when needed
– Provide product and service information to customers
– Research required information using available resources and Offer Solution to customers
– Research, identify, and resolve customer complaints using applicable software
– Route calls and tickets to appropriate resources and Domains who can best support he user
– Document all call information according to standard operating procedures
– Recognize, document, and alert the management team of trends in customer calls
– Create SOPs for new Issues and resolution given
– Complete call logs and reports
– User support will be through Any Desk / teams / Skype/ Voice/Phone/Team Viewer.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹9,000.00 – ₹12,000.00 per month
Schedule:
Education:
Experience:
Language:
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+91 9826099941
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