About BrightInsight:
Do you want to be part of the Digital Health revolution that’s changing the face of healthcare? Do you enjoy working with high performers in a fast-paced and agile environment? Then come join us at BrightInsight. Backed by top tech and healthcare VC’s, BrightInsight provides the leading global regulated digital health platform for biopharma and medtech. We are a start-up comprised of highly experienced and driven individuals from medtech and biopharma with a mission of making digital health innovation easy for our customers. Our medical-grade IoT platform is built under a Quality Management System to support and optimize regulated drugs, devices and software through integrated data and actionable insights. Since launching the BrightInsight Platform in 2018 we have secured the world’s top biopharma companies as customers including Novo Nordisk and Roche, were selected as the “Best IoT Healthcare Platform” in the 2019 MedTech Breakthrough Awards, included in CIOReview Magazine’s “20 Most Promising Biotech Solution Providers 2019” and were awarded “2018 Google Cloud Partner of the Year for Healthcare and Life Sciences” by the world’s leading tech titan. If you are passionate about transforming healthcare and want to make a meaningful impact on patient’s lives, then come be a part of the leading Digital Health start-up in Silicon Valley.
About the Role:
The Senior IT Support Specialist will be based in India. As a Senior IT Support Specialist, you will be providing 1st line/2nd line support for all Brightinsight End User and systems. The BrightInsight platform is a cloud-based medical IoT platform for the life sciences industry, and is used to manage, process, and store patient health and medical device data to be used for patient diagnosis and treatment. You will work closely with BrightInsight’s Engineering, Customer Delivery, Privacy, Security, Quality teams and other internal stakeholders.
We are looking for someone who thrives in a start-up environment and demonstrates:
Relentless drive to win and bring a product to market.
Start-up mentality to wear multiple hats and do what’s required to get the job done.
Collaborative approach to problem solving.
Passion to help the healthcare industry leverage digital technologies to engage patients, improve outcomes, and save lives.
Here is a glimpse of what you’ll do:
Provide world class 1st line / 2nd Line IT support for all our IT systems.
Help develop and support our existing tools and solutions, working to improve efficiency and scalability
Manage ticket/requests through our ITSM, and resolving issues within SLA
Bring innovative ideas and solutions.
Work closely with users at all levels.
Work closely with our security team, and maintain a security centric approach in every aspect of the IT service delivery
Manage local India hardware and Service Vendors
Coordinate, plan and deliver IT Onboarding to India hires.
Here are a few of our preferred experiences:
5+ Years in an end user IT support role
Understanding of security best practice with regard to IT delivery
Experience supporting Mac, Windows, Android and IOS devices
Experience with Mobile Device Management solutions, Airwatch (Workspace One) an advantage
Experience working in a regulated environment an advantage
Experience with SAAS Enterprise tools. Okta, Gsuite and Atlassian.
Experience working in a fast pace organization
Basic understanding of Networking principles.
Detail oriented with proven ability to document tasks, tickets and track calls of all issues.
BrightInsight is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. BrightInsight does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. BrightInsight provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. BrightInsight will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with BrightInsight.
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