Job profile:
Technical
Support ,expertise to handle erp modules or erp product .
Experience -1 to 2 years
Package : 3.5lpa ,max
Notice period – immediate or 15 days max.Location – Pune
Roles Responsibilities –
1.Handle All Operations Solely for support across Pune District Region (MIDC Area) & Pan India (If Required) by representing as the face of Cloud9 Technologies -PMTrack ERP.
2. Core understanding of PMTrack ERP modules / Submodules & transaction in order to train clients for the ERP product solely
3. Support existing customers of PMTrack ERP through a regular visit, telephonic interaction, email, or any other media to make sure ERP usage is as per the Compliance
4. Work Closely with the customer to develop Master Data of company to upload in ERP, Work in excel sheet for customer whenever required to make sure timely preparation of Master data
5. Handle End to End Implementation of ERP with ERP user training & ongoing doubts clearing
6. Co-ordinate with the development team whenever necessary.
7. Travel to Customer End for Support / Implementation
8. Ensure ERP product delivery to the Customer within the stipulated timeline as per Plan
9. Daily reporting in Prescribed form.
10. Regular weekly meeting with Management Team to decide strategies.
11. Understand the delays which can occur in feature delivery to the customer due to various constraints and handle such issues diplomatically and make sure customer is also handled diplomatically under such scenarios and do not panic
Job Types: Full-time, Regular / Permanent
Salary: ₹25,000.00 – ₹29,000.00 per month
Schedule:
Application Question(s):
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Experience:
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+91 9774725969
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