Your profile
Bachelor’s / Master’s degree in business informatics, business administration, or equal, with hands-on experience in service management in a global set-up
6-9 years of total working experience in a similar role, ideally including
Experience in Global service management
Strong knowledge and working experience in ITIL practices like Incident Management, Problem Management, Change Management etc.
Service Assurance principles.
Service planning, budgeting, and future roadmap definition
Experience with ServiceNow / Clarizen
Good understanding of IT InfoSec-Security measures.
Able to meet Application Management Services (AMS) compliance to IT security standards.
Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
Clear, logical, and effective verbal/written communication skills
High responsiveness and keen perception.
Organized, ability to work independent and within a team to achieve given objectives
Working with International teams in a similar role a must
Know how of MS project and Primavera is desirable
Your responsibilities:
Service and maintenance
Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment
Create and maintain strong operational relationships with internal and external partners and other key stakeholders.
Accurately document all work performed through ticketing system including details and outcomes
Escalate product bugs or unresolvable cases to right channels
Manage and monitor licenses, subscriptions, and user management as necessary
Perform regular service reporting to all the key stakeholders
Perform service budgeting, defining strategies for service enhancement
Release management: drive implementation of releases at connected locations
Possible roll-out management (connect new sites, plants)
LET’S TALK ABOUT US
“Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
MORE INSIGHTS
Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.
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