Your Role and Responsibilities
IBM Multi-Vendor Support is looking for high-energy and passionate individuals to join our growing Linux Software technical support teams. We provide 24×7 Remote Technical Support to IBM’s Enterprise clients on Linux.
Role and Responsibilities
IBM Linux support works with IBM’s largest clients providing:
Technical and project guidance, defect diagnosis, help with configuration issues, and advice on upgrades
Customer interaction via phone/email with clients to understand and document the problem description for issues which include questions around Linux software usage, errors and best practices
Research, understanding, and advocacy of Linux software and solutions in heterogeneous Enterprise environments
Interaction with relevant Linux support organizations for defect discovery and resolution.
Be a part of the on-call rotation (roughly once a quarter for one week)
You will be working with IBM clients through a combination of electronic interaction and via the telephone.
You will be providing support to IBM’s enterprise clients.
You will be supporting clients who run one of IBM’s supported Linux distributions. These include Red Hat, SUSE and Ubuntu, RH Virtualization and Sattelite, Sap Hana on SLES etc.
You will be supporting Linux on one of three architectures, x86-64, Power and Limited to Linux on System z.
Every client call results in an opportunity to experience a new learning opportunity, the Linux team maintains a lab environment that includes a number of architectures and virtualization environments as well as products like OpenShift and GlusterFS.
IBM supports our Linux clients utilizing a follow-the-sun model, even with this there is an on-call rotation required. All team members are required to take part in the rotation.
You will learn directly from senior level support engineers and through interaction with Linux escalation teams. The IBM Linux team is highly collaborative, utilizing mentors, active slack channels and team leads who provide guidance on client issues. You will have opportunities for growth and to help define team direction
Required Technical and Professional Expertise
At least 7 years of experience in IT Industry
At least 5 years of relevent experience in managing Linux infrastructure
Strong Knowledge of the Linux OS – Redhat/SUSE/CentOS etc.
Working Knowledge on Microsoft OS, Vmware, Virtualization, Hypervisor’s etc. will be an advantage.
Openshift (EX-280) Certified
Preferred Technical and Professional Expertise
Skills and competencies:
Customer-first mindset with high sense of ownership
Proven interpersonal, presentation and communication skills
Critical thinking and analytical skills
Eagerness to learn and expand technical competencies
Able to research client problems on your own via documentation and lab reproduction
Technical knowledge, skills and expertise in complex infrastructure, and enterprise software
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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