Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies – from startups to public companies – around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
Purpose of the Role
In today’s world any organization or individual are constantly under the threat of cyber attack and this is proven through a steady uprise in the security incidents and data breaches year on year. We at Freshworks are committed to prevent such incidents and provide a secure environment for our customers to run their business.
Freshworks is looking for a passionate and self-driven enterprise IT security engineer with the ability to work independently and collaboratively to enable infrastructure teams to establish a secure environment. You will play a pivotal role in integrating and advancing security by working with Networks engineers, Systems engineers, Security Engineers and GRC teams. As part of the IT Infrastructure security team you will advocate secure design principles, build frameworks to automate security and conduct security assessments to unearth critical vulnerabilities.
Responsibilities
Security Assessments:
Examine systems and network appliances and Enterprise IT applications in detail to discover OS vulnerabilities and collaborate with the other security engineers to practically demonstrate the exploitability and risk factors.
Be on the forefront of emerging vulnerabilities / threats which could affect Freshworks Enterprise IT through independent research and study. Engage with the network and systems engineers to plan and establish workarounds / mitigation plan and ensure they are implemented per policy.
Taking ownership of monitoring tools and their configuration, End point security, Cloud security broking solutions, Audit log forwarding and analysis, Security and compliance on Azure and AWS accounts and bringing about configurations and policies which enhances security.
Conducting Penetration testing and developing reports and translating that into remediation plans and projects. Ensuring that the projects are owned and undertaken to patch up vulnerabilities and loopholes.
Compliance and Audits:
Ensuring that the systems and processes are built based on the defined policies and procedures
Front facing all compliance and audit requirements and interfacing with the respective Infrastructure teams to ensure that all systems meet the set standards. Be the POC for evidence collection, presentation and demonstration.
Ensuring a thorough understanding of defined policies and procedures and providing recommendations for changes.
Training:
Encourage a security-based approach within Azure and AWS tenant on the services in use, through self-learning and research and guide Enterprise IT personnel to modify work process to enhance security.
Conduct workshops / security tech-talks to disseminate security knowledge and awareness.
Qualifications
Basic Qualification
Master or Bachelor of Engineering in Computer Science / Engineering, Masters in Computer Science, Bachelor of Science in Computer Science.
5 to 8 years of experience in Enterprise IT security, desirable to have 2 years of software development experience.
General knowledge in multiple classes of vulnerabilities that includes cross-site scripting, SQL Injection, CSRF, cryptographic related weakness, and code injection.
Good knowledge in SAML / OAuth / Open ID Connect.
Good knowledge in scripting languages such as Power Shell and Python.
Good knowledge relating to services / technology relating to cloud.
Ability to automate security testing and improve productivity in security assessments.
Basic understanding and knowledge in web frameworks and architecture.
Ability to communicate and interpret security vulnerabilities to various audience such as development and management teams.
Advanced Qualification
Experience in conducting security assessments in cloud platforms (SaaS, PaaS, IaaS).
Published CVEs / research papers / articles pertaining to security of systems and network layer and related protocols.
Experience in integrating and automating security in DevOps through implementing / building orchestration tools.
Experience in developing baseline security documents for securing and strengthening all flavors of operating system’s on end user computing devices, servers, network appliances, Android and IOS etc
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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