SOAIS is a leading enterprise IT solutions provider which has a passion for customer satisfaction, technology innovation with profound industry and business process expertise. It offers a full spectrum of technology solutions in the arena of Oracle Cloud Applications, PeopleSoft, WorkSoft, Workday and niche technology areas such as mobility
Job Description
Notice : Immediate Joiners or 30 days of Notice
Responsibilities:
Creating incident cases, problem cases, change cases.
➢ Provide helpdesk support and resolve problems to the end user’s satisfaction
➢ Monitor and respond quickly and effectively to requests, issues, emails received to Helpdesk mailbox.
➢ Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
➢ Modify configurations, utilities, software default settings, etc. for the local workstation (If required)
➢ Utilize and maintain the helpdesk Cases Tracking software (Customized Incident Management Tool on Sales Force)
➢ Document internal procedures ➢ Assist with onboarding of new users (Locally and Globally)
➢ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment (Locally)
Qualifications
Should be ok to work 24 X 7 as a Helpdesk
Bachelor’s degree in Information Systems, Business, or equivalent experience required
➢ 3+ years experience in service desk management using ITIL standards and Service Now ticketing tool
Additional Information
All your information will be kept confidential according to EEO guidelines.
Sumo Logic is seeking a Technical Support Engineer – Remote (India) to provide enterprise-level support to our customers and partners....
Apply For This Job· Installation and configuration of Windows-based operating systems (Windows 7, 8, and 10). · Software installations. · Configuring & troubleshooting...
Apply For This JobExperience -2 -4yrs Hiring for Ready to handle both Recruitment & Handling. Manage the entire life cycle of the recruitment...
Apply For This JobResponsible for providing IT assistance to include application support, hardware and software installation and troubleshooting Adhering to resolution time Troubleshoot...
Apply For This JobIICCT JD Job Description Responsible for gathering requirements for change requests to Create IT Infrastructure changes Risk assessment and Impact...
Apply For This JobOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple,...
Apply For This Job