JOB DESCRIPTION
about the role
* Manage Customer Service support & Improvement Program in order to increase customer satisfaction.
* Working knowledge on Incident and change management
* Ability to drive the projects end to end.
* Maintain a high degree of technical knowledge of all Orange Business Services products, services, and solution sets.
* Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support
about you
* Ability to engage and partner with customer and internal staff as required.
* Ability to identify problems and work to resolution as required.
Must be skilled on NSX-T
* Ability to work in a virtual team environment.
* Should be a team player
department
Orange Cloud for Business
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