Client’s business problem to solve?
Our Client is one global provider of professional project and asset services in the energy, chemicals, and resources sectors, NTT are getting into contract with Client to manage Service desk and Remote Desk (L1.5) services. Our NTT Integrated Delivery & Operations-Digital Workplace Services has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction
Position’s Overview
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a “Senior Service Desk- Manager” to join our team in “Bangalore & Noida.”
Technical Experience:
Must have 8 -10 solid years of Service Desk experience, 2 plus years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Key Responsibilities:
Responsible for SLA’s & KPI’s
Responsible for customer/stakeholder relationship management.
Analyze the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values & operating principles.
Provide cross functional support
Managing 24×7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
Additional Qualification: – ITIL foundation certified – 6 sigma certifications – Project Management certified – Client management skills
Educational Qualification: Degree from a reputed educational institution
Job Segment:
Manager, Project Manager, Help Desk, Information Technology, Management, Technology
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