We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. Giving such assistance means that it’s all about solving problems from the moment service desk tickets are logged until the issues are resolved.
Responsibilities
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
A Bachelor’s Degree in Computer Science or equivalent
At least 2 years of experience as a Technical Support Engineer or IT Help Desk Technician
Good understating of relational databases and strong SQL scripting experience in MSSQL
Hands-on experience with Windows Server environments
Strong analysis and troubleshooting skills and experience.
Ability to provide step-by-step technical help, both written and verbal
Prior experience with JIRA service desk is an added advantage
Your Title: IS Help Desk Technician Job Location: Chennai, India Our Department: Corporate Information Systems Do you enjoy helping others...
Apply For This JobJOB TITLE: Lead IT Services Manager – D&A LOCATION: Bangalore About Unilever Be part of the world’s most successful, purpose-led...
Apply For This Job0 to 3 years with Engineering/telecommunication/IT profile Job Description Resolve operational problems within the defined schedules and service level agreements....
Apply For This JobJob description: – ·Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) ·...
Apply For This JobThis role is for IT Quality Senior Analyst- ETL Tester: Experience in Software testing lifecycle and methodologies System, Integration testing,...
Apply For This JobJob Number 23196745 Job Category Information Technology Location The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India...
Apply For This Job