Full Job Description
Min. 0 to 1 year experience
Surat (GJ), India
About Us
We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 3+ certified Technical Support
Executive.
OptimumBrew is known as a process driven, adaptive and human-first company, where your Growth is valuable to us, both professionally and personally.
Job Description
We are looking for talented Technical Support Executives who are passionate and know-how the process of building scalable and secure functionality on top of the Technical Support platform. You will be associated with a qualified and experienced pool of people with whom you will build correlations by sharing your experience and growing your capabilities.
Primary Objectives
Responsible for providing accurate and creative solutions to end-user problems to
ensure their satisfaction.
Roles & Responsibilities
Significant focus on professionalism and quality of service.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Provide support to other programmers and developers.
Solid understanding of the Android development life cycle.
Translate customer needs and requirements into application solutions.
Maintain, manage and update technical system documentation.
Technical Skills You Should Have
Hands-on experience with Windows OS Environment.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Key Expertise
Windows OS
Qualification
Bachelor’s Degree in Computer Science or Computer Engineering or relevant field,
B.Tech (CSE/ IT),BCA, MCA.
Experience
0 to 1 year of experience in Technical Support.
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