Job Description
Location: Gurgaon (This IJP is open for Gurgaon location employees)
Quality & Process Excellence Team is a part of ‘Global ServiceDesk IT’. We help administer tasks such as Statistical Information Automation, SharePoint Designing, RPA Projects, Six-Sigma Green/Black belt/Lean projects, training for New Hire batches as well as for existing employee as per Continuous Service Improvement (CSI) by ensuring IT services are continuously aligned with changing business needs, CSI provides a structured approach and quality orientation to sustain performance, drive improvement and manage costs, inhibiting the root causes of service quality decline.
This profile is an important resource to drive improvement by multiple means monitoring calls, ticket as well as preparing leadership statistical presentation for GSD based on the 7 Quality Control Tools. This profile is also responsible for evaluating offshore technicians to ensure adherence to process acceptability standards as well as providing coaching/feedback in order to develop their skills. Along with his KPA, shall monitors process commitments, project deliverables and helps administer Process/tasks such as training for New Hire batches as well as for existing employee.
Essential Functions/Core Responsibilities
Candidate Profile
Career Framework Role
Location:
IND Gurgaon – Industrial Plot No. 243, 1st, 3rd, 4th, 5th Floors
Language Requirements:
Time Type:
Full time
The key purpose of this role is to ensure that the IT Service Management process activities, procedures and Service Reporting...
Apply For This JobThe candidate must be dynamic, committed, and capable of preparing to track & managing the technical project. Should have knowledge...
Apply For This JobInnovate to solve the world’s most important challenges The future is what you make it. When you join Honeywell, you...
Apply For This JobMaintain software applications and provide custom development as necessary in support of company requirements. This is accomplished according to the...
Apply For This JobWe are looking for an IT Sales Executive with 0–1 yr experience. The IT Sales Executive is responsible for generating...
Apply For This JobWork Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans –...
Apply For This Job