Paytm Looking for IT – Desktop Support- Senior Associate at Bengaluru, Karnataka Full Time

About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid – Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the role: The Desktop Support comprises numerous areas including but not limited to: Desktop Support services, printing and scanning services. The Senior Desktop Support reports to Manager of Client Services.

Expectations/ Requirements

• Educational qualification: Any full time graduate.
• Sr. desktop support Engineer with 3-4 years of experience Install, upgrade, support and troubleshoot all windows Families (Wi 8/10). Familiar with Mac and Ubuntu OS. Install, upgrade, support and troubleshoot for printers, laptop, and computer hardware. Performs general preventative maintenance tasks on computers, laptops and printers.
• Customize desktop hardware to meet user specifications and site standards. Performs work in compliance within specified warranty requirements.
• Working technical knowledge of current protocols, operating systems and standards. ITIL process Knowledge.
• Working knowledge of AD, DNS, DHCP and remote control tools. Able to operate within customer standard operating procedures.
• Knowledge of network security practices and anti-virus programs.
• Customer-oriented attitude. Excellent problem-solving and multitasking skills.
• Good communication (both verbal and written) skills and excellent phone manner. Knowledge of all software applications used within the organization.
• Professional image and grooming. Self-confidence and interpersonal skills.
• Analytical and problem solving skills.

Superpowers/ Skills that will help you succeed in this role

. High level of drive, initiative and self-motivation

. Ability to take internal and external stakeholders along

. Understanding of Technology and User Experience

. Love for simplifying

. Growth Mindset

. Willingness to experiment and improve continuously

Why join us

• Because you get an opportunity to make a difference, and have a great time doing that.
• You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
• You should work with us if you think seriously about what technology can do for people.
• We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that’s how it will always be.

Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!