Link8 Intellisystems Pvt Ltd Looking for Service Desk (IT) at Sohna(Gurgaon), Haryana Full Time

• Good communication skills who have worked for US based customers. Hardware troubleshooting, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc). L1 Networking knowledge, Printer configuration and related issues, ServiceNow Ticketing knowledge. Good Communication skills, Follow up skills, Willingness to work in rotational shifts, Remote support.

Ø Must be experienced in troubleshooting of complex issues.
Ø Good Understanding of the Enterprise IT Infra set up
Ø 2+ years’ experience supporting wide multiple versions of operating system, which include WIN 10
Ø Strong writing and documentation skills a must including being able to train other Engineers as and when required.
Ø Core Help Desk Skills
i. Automatic call distribution (“ACD”) greeting management
ii. Incident Management Process
iii. Receive trouble calls and record trouble tickets;
iv. Create work orders for “service requests” for Installation, Move, Add and Change (“IMAC”) as per the procedures provided by Client Organization;
v. Capture and Enter callers’ information into the Ticket Management System
vi. Provide initial problem determination and first level support problem resolution
– Password reset for Windows AD
– Operation system errors and warning (windows)
– Outlook support
– Office support
– Telephony support (VOIP)
– Android/iPhone/ support
– Workstation/Laptop software and hardware
– Basic hardware triage for PC – Printer issues
– Network and VPN connectivity
vii. Call/chat tracking and escalation to Second Level groups
viii. Remote control of desktops for troubleshooting and problem resolution purposes
ix. Maintain accuracy of information in the Chemours Knowledge Base and update as needed
x. Service Levels and performance reporting

Job Type: Full-time

Salary: Up to ₹600,000.00 per year

Schedule:

Ability to commute/relocate:

• Sohna – Gurgaon Rd, , Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 7355394154