Accenture | Let there be change
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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :12
Work Experience :1-2.5 years
Work location :Kolkata
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Taking ownership of customer reported issues and solving their problems by providing resolution 2 Researching diagnosing and identifying solutions to resolve system or application issues 3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams 4 Installing configuring troubleshooting System OS issues and various applications 5 Should possess ability to learn and work on changing and emerging technologies.
Technical Experience : 1 Installation and configuration of Operating system with various methods like WDS GHOST Bootable PD 2 Ensure proper closure or resolution for all the issues 3 Document technical issues in the knowledge database 4 Certification in new technologies like Azure ITIL AWS will be added advantage 5 Keep track of users system issues until resolved by adhering to the SLA
Professional Attributes : 1 Good technical skills and should possess with current technology 2 Good communication skills both written and verbal 3 Should be a Tech Savviness 4 Flexible to work in all shift and under pressure situations 5 Good analytical skill.
Educational Qualification : Diploma or BE in computer technology Should be completed 15 years full time education.
Additional Information : na
15 years of full time education
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