Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
Providing L2 level technical support through Case handling process for Nokia Core products in CS/VoLTE, IMS, DN, Packet Core, Policy domain. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Member of 24/7 emergency on-call rotation. Participating escalation management and product support practice development activities.
As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
What you will learn and contribute to
Manager Technical support is responsible for functional, resource, competence, and people management of customer support / services engineer team(s) providing Care SW Services. Also responsible to drive and fulfil Care SW Services (case handling, emergency services).
KPIs on customer(s) / market(s) level with highest quality.
Provides escalation support and assistance in the delivery of software services, when applicable. Monitors and guides professional developments of team / organisation / business and strategy for a business-relevant organisational unit, quality, speed, and cost management responsibilities.
Control and co-ordinate the technical expertise and functions within the section to ensure network performance and availability meet or exceed SLA’s target
Ensures the skills of the entire team are identified and tracked. Is responsible for the teams’ readiness while developing competencies with appropriate trainings.
Ensures Care processes adherence and track the team / service KPIs for continuous improvement, drives case-handling process adherence, KPI management / improvement, case escalations, corrective actions implementations and cost-tracking for respective customer(s) / market
Contributes to development of concepts to determine professional direction of own organisational unit and influences strategic decisions within professional area that affect the performance of the subfunction (EG a subset of a function, typically consisting of several areas with independent budgets
Additional information :
Technical domain:
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
Job Description We are looking for a Network Engineer to design, implement, maintain, and support our growing network infrastructure. You...
Apply For This JobWe are hiring IT Hardware Support Engineer/Field Engineer (L1) at Malleshwaram, Bangalore location. Job Title: IT Hardware Support Engineer/Field Engineer...
Apply For This JobExperience with Windows Installation & troubleshooting. Hardware Desktop, Laptop Part Replacement & troubleshooting. knowledge of office peripherals, like printers, and...
Apply For This JobJob description: – ·Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) ·...
Apply For This JobJob Description: We are seeking an experienced Inside Sales Manager to join our team and sell our laptop and IT...
Apply For This JobPosition Description: Level 2 | 3- 5 YRS Provision of technical training / refresh training to technicians Respond to questions...
Apply For This Job