We have an urgent Requirement for a Network & Security Admin(WFO) for a product based company, Noida.
Experience : 3+ Years
Company: Product based IT, Noida
Interview Process: Virtual
Handling tickets / Incidents as per Priority basis
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Improves and maintains customer and employee satisfaction
Excellent verbal and written communication skills (English)
Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties
Excellent customer handling skills
Ability to handle high pressure situations
Technical Duties:
Thanks,
Srikant,
YU Group,
7064375933
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