In these roles you will be responsible for:
Responsible for SLA’s & KPI’s
Managing 24×7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Preferences: – Optional (nice-to-have’s)
Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 pm EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
Job Segment:
Help Desk, Information Technology, Project Manager, Technology
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