randstad india
permanent
specialism
other
reference number
JPC – 71503
job details
Asst. Manager – ChangeManagement Grade/LevelDepartment IT – Infra Location FTOrganizational RelationshipsPosition
reporting to Manager – ITSM
No. of Direct
ReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporate
Policies/Process/Procedures and SOP Creation for the ITIL processes. …
Key ResponsibilitiesFunctional
Responsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead.
problem-solving attitude.
application and infrastructure and BMC module as per ITIL standards.
Process all Infra/Network/Application change requests from different domains and
third parties
details for the change and the stake holders being impacted by the change.
requires into production.
appropriate steps to avoid failure.
guidelines for IT Change Management.
skills to lead an environment driven by customer service and teamwork.
service/process performance assessment criteria and recommending
improvementsJob Requirements
Qualifications Graduate / Postgraduate in Computer Science / IT
Experience 3 – 4 years of Experience with Microsoft Certifications
Functional
CompetenciesHands on experience in ITSM Change Management
ITIL V3
ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioral
Competencies
Strong problem solving and communication skills
Have a flexible and ‘can do’ attitude
show lessshow more
Asst. Manager – ChangeManagement Grade/LevelDepartment IT – Infra Location FTOrganizational RelationshipsPosition
reporting to Manager – ITSM
No. of Direct
ReportsJob PurposeResponsible for managing the end-to-end ITSM change management process and to incorporate
Policies/Process/Procedures and SOP Creation for the ITIL processes.
Key ResponsibilitiesFunctional
Responsibilities 3 to 4 years of Proven work experience as ITSM Change Management lead.
problem-solving attitude.
application and infrastructure and BMC module as per ITIL standards.
Process all Infra/Network/Application change requests from different domains and
third parties
details for the change and the stake holders being impacted by the change.
requires into production.
appropriate steps to avoid failure.
guidelines for IT Change Management.
skills to lead an environment driven by customer service and teamwork.
service/process performance assessment criteria and recommending
improvementsJob Requirements
Qualifications Graduate / Postgraduate in Computer Science / IT
Experience 3 – 4 years of Experience with Microsoft Certifications
Functional
CompetenciesHands on experience in ITSM Change Management
ITIL V3
ITSM, Incident, Problem, Change, Release, knowledge ManagementClassification: InternalReady to Work under pressureBehavioral
Competencies
Strong problem solving and communication skills
Have a flexible and ‘can do’ attitude
show lessshow more
experience
5
skills
ITSM Change Management
qualifications
B.E/B.Tech
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