JD for Associate System Administrator
IT Support duties and responsibilities of the job
Should have vaccinated (with 2 doses) against Covid.
EPABX, SIP Trunk, Local and international Telephony
Atleast 2 to 3 year of experience in IT Support Engineer.
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Troubleshooting and fixing IT Incidents
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone/Remote support)
Setting up user accounts for new users in laptops and desktops.
L1 Network Support
Repairing and replacing equipment as necessary
Provide 1st and 2nd level support.
IT Support job qualifications and requirements
Any graduate with Computer Science background
Good to have ITIL Training/Certification
There are also a number of qualities that candidates should be expected:
A technical and logical thought process.
Problem-solving skills.
An ability to stick to strict deadlines.
An ability to prioritise and delegate.
Willing to travel to NDBS Branch offices for official work.
Willing to work in a 24/7 environment
Team Support:
Engineer will be part of a talented IT team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.
Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
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