randstad india
permanent
specialism
information technology
reference number
JPC – 71625
job details
Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills : Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience 3 – 6 years of experience in a related position in a corporate environment Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience Microsoft, A+ ITIL
Technical Support SpecialistExp : 3-7 YearsLocation : Bangalore Skills : Manages the lifecycle (ticket generation to closure) of all in-scope incidents and service requests in line with service tickets best practice ways of working. Resolves incidents and fulfills service requests with high level of customer service. Prepare and maintain KDs for services in scope. Participate in testing for introduction of new or improved services. L1-L2 Server/Network management L1-L2 Security related responsibilities Mail Administration Required Education / Experience 3 – 6 years of experience in a related position in a corporate environment Bachelor Degree in IT or business related field or the recognized equivalent in work experience or self-study Experience with Desktop, LAN and telecommunications devices including mobile devices Preferred Education / Experience Microsoft, A+ ITIL
experience
7
skills
Service Desk
technical support
lan
ISM
Network management
qualifications
Any
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