Job Overview: The position requires knowledge of desktop operating system deployment processes, image updates, IA patches, and design and administration of Microsoft OS and Android mobile device management. The position requires basic knowledge of typical ERP based systems for the perspective of operational upkeep of the ERP system. This position will perform system scanning and remediation of discovered issues via automation tools for identifying and remedying malware, virus issues The role is for a full-time resource as a member of our team providing both consultative and direct end-user support. Position requires experience across a spectrum of Microsoft services and should be comfortable with the underlying architectures that support this environment to include AD, Enterprise Email, and SCCM. Ability to interact with multiple skill levels of personnel within the company. Develop and mature processes within the overall company environment and make suggestions and formulate solutions to recurring problems .
Laptop OS image maintenance – Must be experienced in resolving customer issues across a range of SW commonly found in an Enterprise Network. Windows 10 Image and/or Deployment Knowledge – Strong knowledge of Windows 10 operating system, deployment practices, and new capabilities supporting provisioning, patching, and overall management of Win 10 devices. Mobile Device management – Knowledge of mobile device deployments and reporting/scan capabilities Laptop and Mobile support experience – Highly skilled troubleshooting OS level stability and performance issues on laptop/mobile equipment. Must be process driven and requires diligent use of ticketing and documentation systems and processes in performing tasks. Physical site deployment planning – Must be experienced in site planning and solutions for initial hardware release, site research, customer collaboration, ground to ceiling solution implementation Strong scripting skills using VBScript and/or PowerShell and/or Java. Manage data storage, access, backup and retrieval processes for the company’s data (commercial, engineering and financial) Understand Group Policy Objects (GPO), Local Policy Objects (LPO) and their impact on system configuration. Experience with setting up, configuring and managing mail servers and clients. Basic understanding and exposure to Web servers, deployment methodologies, and tools like WordPress. Experience using diagnostic tools like Sysinternals and other enterprise toolsets like LS to monitor end-user experience and application performance. Fundamental understanding of security components & technologies such as firewalls and anti-virus policies. Applicant must have advanced troubleshooting and problem-solving skills Working knowledge of TCP/IP, DNS, WINS, DHCP, VPN, IPSec, and thin/thick/web application architectures. Working knowledge of current Microsoft SQL Server and Windows 2016/2019 Server Co-ordination with IT services vendors on behalf of the company for procurement, support services and maintenance. Qualifications: Diploma / Graduate in Electronics/IT/CS Extensive IT and Image related experience will be considered as alternative qualification Experience with Windows OS deployment and maintenance Working knowledge of computer hardware and troubleshooting. Experience with ERP solutions deployment and maintenance. 5+ years’ experience administering and using deployment toolsets for software deployment and maintenance in enterprise level environments
Job Type: Full-time
Salary: ₹10,210.18 – ₹37,898.28 per month
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