ConnectIN Jobs Global Looking for Technical Support Engineers (Node JS/RDBMS/API) – Immediate Joiners at Thiruvananthapuram, Kerala Full Time

Technical Support Engineer Roles and Responsibilities: Troubleshoot and diagnose production issues across multiple applications to identify the root cause of the problem reported by customer Define creative solutions for resolution/workarounds independently to help the customer move forward in completing their business need Identify the technical solution to the problem wherever possible, and apply the same as per the process defined with the development team When a solution cannot be provided by yourself, handover the issue to the development team for further analysis and resolution along with the results of preliminary inquiry done Follow up with the development team wherever required to ensure that a solution is identified and implemented as per the plan Keep communication lines with the customer open regarding ETA to resolve the issue, and keep the customer informed about the progress Ensure SLAs on responding to and resolving customer issues are met Develop and maintain a deep knowledge of the systems in suite of products Identify and report areas for continual improvement in the products Preliminary testing of new product releases to ensure adequate support for customers on new features or enhancements Skills : Work experience of 1 to 2 years in a similar technical support role with exposure to technical aspects of software product support or as a full stack developer Should have technical aptitude and experience in troubleshooting applications Clear, concise and effective written and oral communication skills Should demonstrate the willingness to learn and acquire new skills Exceptional capacity to prioritize in a fast-paced, dynamic environment Think outside of the box to continuously improve the way we work Meticulous attention to detail Work with onshore leadership, sales, and sales support teams to provide support during customer demonstrations Critical thinker and good problem-solver. Proven experience implementing front-end and back-end JavaScript applications. Experience in using Git Version Control Must Have Technical Skills: MySQL NodeJS Data Api Git Version Control First set of priorities Willingness to work on Tech Support Engineer Willingness to work in US working hours RDBMS experience Node JS / API development experience Good to have – Mongo exposure Secondary Angular and front end development experience

Job Type: Full-time

Salary: From ₹600,000.00 per year

Schedule:

Experience:

• Technical support: 1 year (Preferred)

Speak with the employer
+91 9134567890
Expected Start Date: 25/06/2022