Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
In this role, you will:
1. Understand how your service fits into the IT service portfolio and knowing Relationship Managers hold an interest in the IT Service.
2. Ensure the IT Service is meeting expectations:
3. Represents the service across organization and change approver for all high impact changes affecting the IT Service.
4. Ensure that following are developed, maintained and available:
Service operation manual
Business continuity and disaster recovery plan
Security, compliance and regulatory requirements
5. Set and review (at least annually) the IT Service Statement of Availability (service hours and target availability), ensure these are reflected in the Operational Level Agreement and all interested parties are aware of any change to the Statement of Availability.
6. Contribute to the Daily Quality Review (DQR), Change management, Incident and Problem management, Major Incident Reviews (MIRs) and Service Improvement Initiatives (SIPs) as and when necessary.
7. Be primary point of contact for Recovery Management. Support annual contingency tests – ensure businesses are engaged via Relationship Managers, test dates are agreed and resource committed/coordinated.
8. Identify any necessary changes to contingency/resilience requirements during the life of an IT Service.
9. Be accountable for the timely demise of the Service or server/components of the Service. Ensuring that redundant components are removed from Production, Contingency/Resilience and Development environments and records.
10. Help ensure Relationship Managers are aware of any change in the IT Service status following a contingency test.
11. Own the Operational Level Agreement, reviewing and approving changes and ensuring content is kept up to date and consistent with prevailing document standards.
12. Ensure an effective support model remains in place and documented in the Operational Level Agreement and Operational Support documents.
13. Facilitate regular capacity reviews, to include all necessary Capacity Planning SMEs (subject matter experts) and Relationship Managers. Ensure Relationship Managers understand the need for accurate capacity planning and the costs of resources provided to meet business demand. Ensure cost justification for any increase in capacity requirements.
14. Be aware of consumption and variances from plan. Identify and promote opportunities for performance tuning, improving operational integrity or reducing costs.
15. Understand the commercial implications of the charges for your service to the customer.
16. Ensure you contribute to the rates calculations by enabling the Cost Pool Manager to accurately assess the consumption growth through the next billing year.
17. Ensure there is a designated IT Service Owner deputy and succession plans are in place.
18. On an annual basis, as part of the planning process, the IT Service Owner must assess the systems architectural compliance against published global technology standards and consider Evergreening the system to remain compliant. 19. On an annual basis the IT Service Owner must assess the systems compliance against the ISR Secure Application Design Standards to ensure that appropriate security.
19. Develop and maintain accurate description of all owned services.
Requirements
To be successful in this role, you should meet the following requirements:
Strong expertise and passion for Banking Financial Domain and Business engagement
Strong experience and knowledge of defining strategy & managing technical product teams
Strong knowledge of Agile & Certified Scrum Master
JIRA usage & management knowledge
Planning Task and Financial tracking
Risk identification and tracking
Issue management and escalation
Meeting minute writing and status reporting
Understands technical discussion and can translate to business/common English terms
Stakeholder management
Strong interpersonal, presentation, communication and negotiation skills
Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
Positive, proactive and can-do attitude
Prior experience using clarity for status reporting and risk/issue register maintenance
Availability for after-hours production & release support on an as needed basis.
Able to adjust in rapidly changing environment and to prioritize your activities and set the right expectations with your internal and external stakeholders
Between 10-14 years of professional experience
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
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