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Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. · True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests · True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay · True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs · True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Job Reference: EMEAA34211
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