No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified below and you think you can bring value to the role, we’d love to learn more about you!
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SCOPE OF RESPONSIBILITIES
Provide system level post-sales support for CIENA’s Customer base. This includes testing, troubleshooting and remote technical support for CIENA products. A firm understanding of the fiber optic transport and/or switching protocols is essential. Knowledge and experience with personal computers, Microsoft office suite of software. Mid-level expertise in data communications protocols including Ethernet and IP networks is required. Experience with UNIX and SUN/Oracle systems would be beneficial. Experience with Element Management or Network Management systems would be an asset. This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
SPECIFIC RESPONSIBILITIES
EDUCATION AND EXPERIENCE
Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 5 years of related experience or equivalent combination of education and experience
Basic knowledge of the operation of fiber optic transport and/or switching equipment.
Experience in a technical support role with an equipment vendor in the Telco industry.
Proven problem solving experience
Problem solving experience with SONET/SDH equipment, DWDM equipment, Carrier Ethernet enterprise equipment and associated fiber optic facilities
Basic knowledge of DWDM, OTN and related technology
Fundamental understanding of Telecommunication industry
CE-A (Carrier Ethernet-Associate) certification
OC-A (Optical Communications-Associate) certification
CANDIDATE PROFILE
Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
Ability to analyze, trouble-shoot and resolve complex problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
Working knowledge of transport and switching systems for telecommunications applications and Optical networking
Experienced with various types of test equipment for optical and protocol testing
Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment
Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required
Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network
Good abilities to build relationships build and strong Customer focus
Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
Ability to deal with stressful situations with colleagues and customers
Must have the ability to communicate effectively in English language both verbal and written
Excellent oral and written communication skills.
Must be punctual and able to accept continuous unusual work hours. Typically, at very short notice.
Being You @ Ciena
As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally. Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law. We do not tolerate any form of discrimination. Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.
We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.
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