Job title: IT Service Desk Analyst
Job location : Vadodara, Gujarat.
Educational qualification:
Any graduate or diploma with relevant work experience
ITIL Foundations certification is preferable but not mandatory
MCP certification would be desirable
Skills required:
NMS tool experience
Ticketing Tools experience
Windows Operating System & MS Office
Excellent communication skills and telephone manner
Excellent organizational skills
Proficiency in English
Work experience:
At least 2 years of previous work experience in IT Service Desk and/or IT Call Center
Should have experience in at least one NMS tool and ticketing tool
Incident Management experience
Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 8.1/10 and Office 2010/2013/2016
Experience with using and troubleshooting Outlook 2010/2013/2016 within a network environment (permissions, calendar sharing, delegation)
About company:
More than 100 years old Fortune 500 American Engineering MNC
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