TECH MAHINDRA Looking for Associate/Sr. Associate Technical Support at Noida, Uttar Pradesh Full Time

Job description

Dear Candidate,

Tech Mahindra is Hiring for International Process!!! Noida Location

Designation: Associate/ Sr. Associate Technical Support

Contact Person: – Geetanshee Sharma(9988606854)

Key Skills :

• Serves as a support resource to assist sales in the handling of Customer affecting service issues.
• Investigates and resolves outages and other issues affecting the quality of service.
• Engages the resources appropriate for resolving issues.
• Ensures that company isolation and restoration efforts are timely and effective. Coordinates and monitors hand-offs between organizations.

• Proactively escalates by phone, following up by email, through the appropriate hierarchical structures.
• Documents status and closure, per client requirements.
• Provides status and updates to the Customer and service management leadership.
• Ensures that leadership is aware of issues requiring executive, media relations, and or external affairs engagement.
• Complete Issue resolution within prescribed timeframes.
• Coordinates and documents Root Cause Analysis (RCA) or Reason for Outage (RFO) on outages/chronic outages and works with Maintenance and Customer to correct.

Responsibilities and Duties:

• Troubleshooting of network related issues
• Provide technical Support to International clients over the call and email

Required Experience and Qualifications:

• Graduate in Any stream
• Experience in international calling if USA, that would be great
• Basic technical knowledge
• Ready to work in 24×7 shift
• Good English speaking skills
• Customer centric
• Ready to work in rotational shifts
• Ready to work from office
• Should be able to perform under pressure

Willing to work in night shifts

Flexible working from office

*Interviews Will Be Telephonic*

Freshers can apply

Experience: 0-5 Years

Package: 2,60,000-4,60,000 PA

Benefits :
A great place to build your career
5 days working
Cab facility available (Odd hours only)

Industry: BPO, Call Centre, ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Employment Type: Full Time, Permanent

Contact Person: – Geetanshee Sharma

Contact No: – 9988606854

JOB LOCATION : Noida ( Tech Mahindra, Block-A, Sector-60)

Job Types: Full-time,

Salary: ₹260,000.00 – ₹410,000.00 per year

Speak with the employer
+91 9988606854

Job Type: Full-time

Salary: ₹260,000.00 – ₹460,000.00 per year

Schedule:

• Night shift
• Rotational shift

Ability to commute/relocate:

• Noida, Noida – 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Application Deadline: 02/07/2022
Expected Start Date: 04/07/2022