Personality Traits
· Excellent communication skills with customers (excellent spoken and written English language skills)
· Strong analytical and problem solving skills
· Ability to think like a customer (see not their own, but the user’s perspective)
· Should be self-motivated
· Ability to quickly identify challenges and provide solutions
· Able to effectively meet timelines, priorities and needs, and meet quality goals
· Holds self to highest levels of professional code of conduct, ethics and values, presenting true information
· at all times
· Able to take feedback positively and work on the areas of improvement
· Ability to quickly identify challenges and bubble them up all the way to the top management
· (if an when necessary) and provides solutions as opposed to problems
· Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders,
· or following processes at all costs
· Be Punctual and on-time to their respective shifts, and flexible for 24×7 operations.
Day-to-day Responsibilities and skills
· Single point of contact for client’s trouble tickets with respect to IT Infrastructure
· Effective transition of trouble tickets across shifts, escalation as needed
· Deep knowledge of the core hard skills enabling to perform core functions effectively
· Quick response for the customer needs
· Investigate, analyze, fix, and document permanent solutions
· Create and maintain technical documentation using defined technical documentation templates
· Ensures end-to-end delivery of projects, and executes related tasks effectively
· Identifies risks, creates mitigation strategies and plans, and executes them in timely manner, keeps all
· stakeholders informed about the progress, as well as escalates to the right levels at right times
· (ensuring zero surprises)
· Any other responsibilities as may be assigned from time to time
1-3 Years of experience as an Technical support engineer and/or
· Intermediate, but strong Knowledge of core technical domain (e.g. Windows, Networking, etc.)
· Zeal to learn and acquire skills
· Expected to deliver small to medium functionality independently most of the time
· Able to handle support tickets and audits as per established processes independently
· Typically paired with Engineer-3 who would be monitoring the work done and helping to reach the next level
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹300,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Experience:
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+91 9845424544
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