Sanzar Futureteq Private Limited, is part of Sanzar Group, the official Distributor and exclusive online digital sales partner of Avast, AVG, CCleaner and HMA VPN digital security products.
Founded in 2016 – its business activities broadly cover; consumer IoT smart wearables, watches, wristbands, Eyewear, etc. Current focus is on distributing and selling digital security software to business and consumers across various channels – Online Retail, Offline Retail, etc.
Selected individual’s day-to-day job responsibilities include:
1. Providing anti-virus/IT tech support via – chat, phone, email, on remote and on-site (when appropriate).
2. Identifying and troubleshooting software and system issues/errors.
3. Resolving customer technical queries/complaints promptly within specified timelines.
4. Opens and details support cases in the Customer Relationship Management system (CRM) for new support issues reported on chat, live calls and emails from customers.
5. Pre-Sales, Cold Calling and Lead Generation.
6. Support marketing campaigns, promotions, and customer outreach programs.
7. Collect, log and internally mobilize customer feedback to improve the service experience.
8. Staying updated on IT software used by our customers.
Qualification : Graduate
Key Skills :
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
Schedule:
Speak with the employer
+91 9867303424
Expected Start Date: 03/08/2021
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