We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, Host IT Smart has a position for you!
First, let’s get introduced our subsidiary company, Host IT Smart, A Global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We are a team of passionate people exploring new technologies.
Responsibilities:
Front line support via live chat and telephone.
Troubleshooting a variety of technical and non-technical web hosting issues.
Provide technical support for level one escalation issues via help-desk and live chat.
Performs miscellaneous job-related duties as assigned.
Desired Skills and Experience:
Graduate or Under-Graduate.
More than 1 year experience in technical support.
Excellent written and verbal communication skills in the English language.
Should have knowledge of Red Hat Enterprise Linux or should have Red Hat Certification.
Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
Outstanding customer service skills and a dedication to the customer service experience.
Dependable to be at work during assigned shifts and to complete work as expected.
Knowledge of FTP, DNS, cPanel and WHM preferred.
Ability to multitask and meet specific goals set by supervisors and management.
Experience with documenting procedures.
Ability to troubleshoot basic web hosting and technical procedures as needed.
Basic Knowledge of Cloud like AWS, Azure and Google Cloud.
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