IPS Vantage Tech Services Private Limited Hiring For Service Delivery Manager at Mumbai ,  Full Time

Hands-on experience in managing large and complex service operations and service delivery of IT Security, Network &
Infrastructure i.e Server, Backup, Storage, Database, Service Desk management
· Manage the MSP with the pursuit of implementing initiatives, resolving problems, and improving performance which includes Incident Management, Problem Management, Request Fulfillment, Capacity Management, Change Management, Availability Management

Proven experience implementing structured approaches, process disciplines and performance-based measurement`
· Experience in leading a team of 100 + members (directly / indirectly) in a global environment.

Good Knowledge of Security Domain, preferably managing a SOC.
· Good Analytical skills.
· Knowledge on budgeting
· Certified in ITIL
· Experience in handling US/ Global Customers
· 24 x 7 availability during escalations.
Bachelor’s Degree
· At least 10+ years of total experience
· English: Fluent, excellent written communications skills.
· Proven success building and leading a strong team
· Track record of growing businesses or service lines profitability through systems capabilities and efficiencie