Traydstream Looking for Technical Support Engineer at Mumbai, Maharashtra Full Time

Traydstream’s unique AI-powered products reduce the costs, complexities and timescales of trade finance processing for banks and large corporations. Our SaaS platform uses proprietary Optical Character Recognition (OCR) technology to accurately digitise documents into a readable format and then applies machine learning algorithms to scrutinise for compliance with international trading rules and regulations.

Who We Are

We are a group of people around the world where seasoned veterans with 20+ years’ experience in Finance and Technology work alongside associates who are just starting out and exploring the FinTech space. Our diverse backgrounds, competencies and experiences are just a few reasons why we have made progress toward achieving our vision. We aim to grow together as a team and a company, not just as individuals.

Who You Are

You will work in a fast-paced environment as a member of our global support team, responsible for monitoring, managing and supporting our platform and the cloud infrastructure where our platform runs.

You will be delivery focused, putting client service at the heart of everything you do.

You will be client-facing, willing and able to communicate with external and internal clients accurately, succinctly & appropriately.

You will be analytical, able to see trends and know instinctively when something is not right by identifying root cause through problem solving methodologies.

You will be very organised, able to follow rules & procedures, and will be expected to contribute to the ongoing evolution of rules & procedures, in particular contributing to our internal Support Knowledge Base.

You will be willing to challenge and be challenged in a constructive and professional manner by giving and accepting feedback from your peers.

Role & Responsibilities

Carry out all activities pertaining to supporting our Application, including but not limited to monitoring the Application, investigating and resolving Alerts and Outages, configuring the Monitoring/Alerting tooling, investigating external and internal client reported issues and carrying out BAU maintenance activities.

Carry out all activities pertaining to supporting the Cloud Infrastructure that our platform runs on, including (but not limited to) monitoring the Application, investigating and resolving Alerts and Outages, configuring the Monitoring/Alerting tooling, investigating external and internal client reported issues, and carrying out BAU maintenance activities.

Deploy application upgrades and enhancements to UAT and Production environments.

Deploy infrastructure upgrades and enhancements to UAT and Production environments.

Provision new / manage existing UAT and Production Environments.

Coordinate and carry out Incident Management related to our application in accordance with our Incident Management processes.

Coordinate and carry out Security Incident Management related to our application in accordance with our Security Incident Management processes.

Manage individual priorities, deadlines and deliverables.

Support continuous service and quality improvements – proactively monitor, analyse, plan, deliver and measure/report.

Establish and maintain relationships with key internal stakeholders.

Provide support on rotation including, where necessary, weekends.

Contribute towards the Knowledge Base.

Continually seek and implement improvements in the environment – cost control, automation, rationalising the estate, and processes.

Where necessary be prepared to work in shifts (early/late, weekends) in order to provide 24×7 Support for our platform.

Qualifactions & Skills

At least two years’ experience supporting business-critical systems (Incident, Change and Problem management process) in an large scale operations team.

Basic knowledge of IT Operations concepts, architecture & information security (ITIL/ Security).

Excellent interpersonal, communication, problem solving, analytical, organisational skills, with strong attention to detail and follow-through.

Hands-on commercial experience of supporting cloud-based SaaS systems (ideally both Amazon AWS and Microsoft Azure).

Experience in setting up EC2, SNS, Database Instances, securing of VPC, implementation of Security Groups, Identity and Access Management, Backups, Restore and Disaster Recovery, and the equivalent technologies on Azure.

Hands-on commercial experience in both Linux and Windows systems administration and automation scripting.

Hands-on commercial experience managing Kubernetes Clusters, and in particular RedHat OpenShift.

Proven ability to assess and manage risks, prioritize issues and work.

Willingness and ability to learn a wide range of technologies and business applications.

A flexible “can do” attitude

Troubleshooting skills.

Working experience with MongoDB, MariaSQL and Postgres.

Working experience with Application Monitoring tools, ideally DataDog.

Knowledge of Docker and Docker-compose.

Practical application of scripting (e.g. Python, cron), to automate repeated tasks.

Knowledge of Clusters, Storage, Backups, Data Export/Import, Monitoring tools and Disaster Recovery.

Hands-on commercial experience using a wiki (ideally Confluence) to document processes that comprise our Knowledge Base.

Experience with TCP/IP network and various fundamental network services such as DNS, DHCP, SMTP, NTP, telnet, SSH, etc.

Desirable Skills

ITIL Foundation Qualified.