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Software Developer
Clariant Looking for IT Support Engineer at Navi Mumbai, Maharashtra Full Time
Main Responsibilities
Essential Function 1: Operational Management
1. Ensure maintenance and support of the running systems
2. Has operational responsibility for new service after transfer from design and development
3. Optimization and control of local IT infrastructure and delivery of IT infrastructure services on site.
4. Coordinate and check the services and delivery from external service provider.
Essential Function 2: Efficiency & effectiveness
1. Implements operational & service improvements in line with strategic IT insourcing or outsourcing decisions
2. Realize optimization of service management practices with strategic IT providers
3. Identify and manage business demands & ensure appropriate solution provisioning
4.
Essential Function 3: Coordination of processes
1. Manage and improve country IT service delivery & support processes (including external service providers)
2. Conducts problem & change management process in conjunction with all required IT departments
3. Leverage of Clariant’s global IT Operations assets, people resources and ensures global IT support
processes are adhered to and delivered according to established KPIs.
4.
Essential Function 4: Project Managment
1. Participates in local IT projects. May also participate in regional and global IT projects.
2. Support Joint ventures or M&A transformation activities
3.
4.
Essential Function 5: Others
1. Ensures invoices/PRs are being generated/received from/for vendors
2. Support local IT sourcing where required
Essential Function 1: Operational Management
1. Ensure maintenance and support of the running systems
2. Has operational responsibility for new service after transfer from design and development
3. Optimization and control of local IT infrastructure and delivery of IT infrastructure services on site.
4. Coordinate and check the services and delivery from external service provider.
Essential Function 2: Efficiency & effectiveness
1. Implements operational & service improvements in line with strategic IT insourcing or outsourcing decisions
2. Realize optimization of service management practices with strategic IT providers
3. Identify and manage business demands & ensure appropriate solution provisioning
4.
Essential Function 3: Coordination of processes
1. Manage and improve country IT service delivery & support processes (including external service providers)
2. Conducts problem & change management process in conjunction with all required IT departments
3. Leverage of Clariant’s global IT Operations assets, people resources and ensures global IT support
processes are adhered to and delivered according to established KPIs.
4.
Essential Function 4: Project Managment
1. Participates in local IT projects. May also participate in regional and global IT projects.
2. Support Joint ventures or M&A transformation activities
3.
4.
Essential Function 5: Others
1. Ensures invoices/PRs are being generated/received from/for vendors
2. Support local IT sourcing where required
Education: Higher education in a technical or business direction (e.g., Information technology , industrial engineer) at bachelor’s level or higher.
Business experience: More than 3 years experience in an IT operations department
Clariant experience: At least 5 years experience in Clariant IT environment
Additional Qualifications: English Proficiency level (Fluent in spoken and written English)
Specific know how in specific IT e.g. Client Computing, Networking, Messages and Collaboration.
Experience in working in teams.
Service orientation, good communication skills.
