Responsibilities
Act as the 1st line IT Support within the company and flexible for rotational shifts.
Develop and maintain our existing IT implementations.
Work with projects assigned by the Team Leader of IT Support.
Provide technical knowledge around our internal systems
Maintain the IT environment across Cint organization
Close communication with Cint IT teams.
Able to travel to other offices and around the world for local maintenance and support
Proactively work together with Cint employees and educate in how to better utilize implemented IT solutions to avoid recurrent IT related problems.
Share knowledge and find ways to high level learning through hackathons, seminars and conferences.
Envolve the working environment that currently embraces continuous learning and cross functional teams.
Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT
internal use and for the Cint employees.
Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.
Experience
Things you would need to enjoy this role are:
More than 2 years of experience supporting IT related issues in an enterprise setting
Fluent in English, both written and spoken.
General understanding of modern IT systems and the skills needed to maintain and support such environments.
Know-how and willingness to communicate with users and internal stakeholders.
Good understanding of Windows, networks, hardware and software.
Skills:
Server administration knowledge in either Windows, Linux, or both. Mac OS knowledge is a plus.
Being familiar with tools and environments like VMWare, Office365, mail and outlook configuration and Azure.
Some programming or scripting expertise is a plus
Good understanding of Windows system, networking, hardware and software
Provision and deprovision new user computers and accounts
Network / Connectivity: File server, wireless and LAN internet, etc.
VPN configuration and implementation
Active Directory and security group setup experience
Experience in working in a ticketing system, preferably Zendesk
Experience and good understanding in working with Atlassian Suite – Jira, Confluence, Okta
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