H&M Looking for Site & Field Support Specialist ( IT Support ) at Delhi, Delhi Full Time

H&M is a fashion brand, offering latest styles and inspiration for all- Always. Customers will find everything from fashion pieces and unique designer collaborations to affordable wardrobe essentials, complete-the-look accessories and motivational workout wear. All seasons, all styles, all welcome! But H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future. Visit hm.com for more information or follow @HM for daily inspiration

Job Description

Responsibilities

• Serve as the link between Product/Service Teams or centrally located support (e.g. Service Desk) and the local site where tech products/services are installed and used.
• Installing, configuring and upgrading tech products and equipment
• Troubleshooting, diagnosing and fixing a range of technical and/or user problems related to the site where the products/services are installed
• Create and update documentation about installations
• Report to and communicate with the ordereof the assignment about status.
• Ensure that configuration and asset information is correct
• Provide feedback to Product/Service Owner about possible improvements.
• Configure and hand out office equipment
• Keep configuration and asset information up to date
• Vendor Invoicing, billing and support coordination

Additional Information

Functional Knowledge and Abilities

• Case Notes and error logs
• ITSM (Service Now)
• Hardware & Software Diagnosis & Support
• Troubleshooting
• Technical writing
• Basic ITIL and tool administration and reporting (preferable Service Now)
• Knowledge about physical data room/center architecture and different components such as network routing and switching, UPS, servers and backup/storage solutions.
• Good knowledge about common office equipment and technology such as printers, PC/laptops, LAN, Wi Fi, screens and telephony.
• Good knowledge about IT infrastructure tech components/services in sites like offices, stores and such as printers, PC/laptops, LAN, Wi Fi, screens, routers, switches and telephony.
• Project Coordination and Service Management

Skills & Abilities

• Ability to coordinate with vendors and internal staff
• Strong analytical skills
• Having a holistic approach and a will to solve issues by finding and fixing the root cause
• Ability to multi task and handle different situations/and people in parallel
• Ability to travel to sites within the area
• Great technical interest and a will and ability to constantly learn about new technology.
• Active Listener and good Communicator
• Passionate to assess and support the needs of customers and colleagues
• Should have worked on at least 2 Site deployment projects from IT Infrastructure perspective