– Rotational shifts 24/7 including Indian festivals and weekends.
IT Service Desk Exp. Is mandatory.
Troubleshoot computer/application problems, Hardware setup, software
Installation /configuration, resolve problems whenever possible.
Resolve technical issues with Outlook, Teams, Skype, zoom related issues.
support IT Customer
Service team in resolving customer issues.
Skills
Skills:
Analytical and critical thinker
Provide excellent technical support
Network connectivity knowledge
Decision making ability
Operating systems: Windows xp, Windows 7
Applications: Ms office (word, power point, excel, publisher, access) Adobe photoshop7.0 and Page maker.
Customer service and communication skills
Ticketing tool Exp. Or knowledge.
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