Assistant Manager – IT Helpdesk Specialist
Location:
Hyderabad, TG, IN, 500032
Req ID 43005 Hyderabad, India
Essential Functions and Responsibilities:
Oversee the support functions for a company that has many remote offices and employees
Utilize strong troubleshooting and diagnostic skills related to computer and software technical issues
Team collaboration is a must, as this role will interact directly with every level of the organization, prioritizing the needs of individual team members and the organization within their daily duties
Day-to-day REMOTE support of user-facing IT services and corporate infrastructure
Desktop procurement and break/fix
PArt of QA team to ensure team members are meeting the required Quality Parameters
Dispatch the tickets to the team members to reduce the ticket backlog
Inventory tracking and provisioning via Microsoft Intune/Autopilot, Azure, HelpScout and other provisioning tools
Research and deploy new management systems within Workspace
Implement Mobile Device Management policies for business and operations networks (laptops, desktops, mobile phones, peripherals, BYOD)
Implement IT best practices
Safeguard system security by training users and promoting good security awareness
Arrange service by software or hardware vendors to repair or replace defective products
Develop and communicate department projects, implementations, and goals
Maintain knowledge of technology innovations and trends
Onboarding and offboarding of staff which includes all account creation and desktop provisioning
Perform other related duties as assigned
Education & Experience Qualifications:
5+ years of experience in information technology, including experience in providing help desk support
Analytical, troubleshooting, and problem-solving skills
Exceptional communication skills
Strong interpersonal skills
Experience troubleshooting various software OS and MS applications, including Windows, macOS, and Microsoft 365/ Azure / Intune-Autopilot.
Must possess a sharp learning temperament and be able to keep abreast of the latest industry developments in new technologies and IT practices
Customer service oriented
Be part of our ZF team as Assistant Manager – IT Helpdesk Specialist and apply now!
Contact
Rajesh Geddam
Our Commitment to Diversity
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job Segment: Help Desk, Information Technology, Assistant Manager, Procurement, QA, Technology, Management, Operations, Quality
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